Each product page includes a size chart with foot measurements. Measure both feet from heel to longest toe, compare results, and choose the larger size when between options.
Product pages describe the visible upper, lining, sole, fastening, heel, and cushioning features. Materials may differ between styles, so review the listed details before selecting a pair for your routine.
Compare each shoe’s shape, fastening, heel, sole, and intended setting with your usual plans. The description and category provide useful direction for work, social events, travel, or regular daily wear.
Color can vary slightly because screens, lighting, and device settings display shades differently. Review every available image and written color detail together before deciding whether the tone suits your wardrobe.
Footwear comfort depends on foot shape, width, socks, and movement. Use the measurement chart, review construction details, and test eligible shoes indoors before outdoor use whenever the return conditions allow.
Urbanovellix delivers only to valid Singapore addresses. Orders requesting delivery outside Singapore are not accepted. Review your address before checkout to prevent delays, failed delivery, or order cancellation.
Doorstep delivery is free across Singapore. No shipping fee or restocking fee is added. Customers should review the displayed product price and cash payment requirement before placing an order.
Order preparation normally takes 1 business day, followed by 1 to 2 business days for delivery. This creates an estimated total arrival window of approximately 2 to 3 business days.
Eligible items may be returned within 30 days when they arrive damaged or differ from the ordered product. Change-of-mind, style preference, and unsuitable-size returns are not accepted, subject to law.
Contact laceup@urbanovellix.com with your order details, reason, and photographs when available. Free doorstep collection is arranged. After assessment, an exchange is offered when stock exists; otherwise, a bank-transfer refund follows.
Cash on Delivery is the available payment method. Have the full order amount ready in cash when the courier arrives, since online card payments and partial doorstep payments are unavailable.
You may request cancellation before dispatch by contacting laceup@urbanovellix.com promptly. Once the parcel has been handed to the courier, cancellation is unavailable, and refusing delivery may count as failed delivery.
After ordering, review the confirmation details for the selected product, size, quantity, price, and address. If something appears incorrect, contact laceup@urbanovellix.com promptly before dispatch so the team can assist quickly.
Send questions to laceup@urbanovellix.com with your name, order reference when relevant, and a clear explanation. Adding useful details helps the support team understand your request and provide an appropriate response.
Urbanovellix uses personal information to process orders, arrange delivery, respond to questions, manage eligible returns, and meet legal duties. Privacy requests can be sent to laceup@urbanovellix.com for further assistance directly.
