SERVICE AREA • PREPARATION • TRANSIT • HANDOVER
Delivery expectations
This Shipping Policy explains how Urbanovellix prepares, dispatches, and delivers Singapore orders. Shipping is free, and we operate only within Singapore. By ordering, customers confirm that their delivery details are complete and that they can meet the cash-on-delivery requirements below.
Urbanovellix accepts Singapore delivery addresses. We do not offer international shipping. No shipping fee applies, and no separate delivery charge should be collected at the doorstep. We may reject or cancel an order when an address is outside our coverage or cannot reasonably be served.
Customers must provide an accurate recipient name, Singapore address, telephone number, and necessary access instructions. Review these details before ordering and promptly report errors to laceup@urbanovellix.com.
Incomplete or inaccessible information may cause a delay or failed delivery. Urbanovellix may contact the customer for confirmation before dispatch.
We generally require 2 business days to prepare an accepted order. This includes reviewing information, preparing and packaging the product, and arranging courier collection.
Business days exclude Saturdays, Sundays, and Singapore public holidays. Processing may pause if additional information or confirmation is required.
After dispatch, courier transit generally requires one to two business days. The total estimated timeline is 3 to 4 business days, consisting of 2 business days for preparation and dispatch, followed by 1 to 2 business days in transit.
This timeline is an estimate rather than an unconditional promise. Severe weather, transport disruption, emergencies, access restrictions, or circumstances outside our reasonable control may cause a delay. We will share available updates concerning material delays.
Urbanovellix operates on a cash-on-delivery basis. The customer must have the complete order amount in cash when the courier arrives.
Customers should not pay a different total or an unlisted delivery charge. If payment is unavailable, insufficient, or refused, delivery fails and the order is canceled under the terms below.
Customers may request cancellation while the product remains with Urbanovellix. A request should be sent promptly to laceup@urbanovellix.com and is effective only when acknowledged before dispatch.
Once the order leaves our warehouse and is handed to the courier, cancellation is no longer available. Refusing an already dispatched order at the doorstep is treated as a failed delivery rather than a timely cancellation.
A delivery fails when no suitable recipient is available, cash is missing or insufficient, access cannot be obtained, delivery is refused, or supplied information prevents completion.
The order is automatically canceled. Urbanovellix will not provide a free second or third delivery attempt. Failure may affect whether, or under what conditions, we accept future orders from the same customer, address, telephone number, or account. Decisions will be reasonable and based on relevant order history.
Customers should inspect the package after receipt and contact laceup@urbanovellix.com if the product is damaged or incorrect. Eligibility, collection, assessment, exchange, and refund procedures are governed by the separate Return and Refund Policy.
Nothing in this Shipping Policy removes rights or solutions that cannot lawfully be excluded.
Electronic orders, confirmations, cancellation messages, and delivery communications may be recognized and retained under the Electronic Transactions Act 2010. Personal information used for fulfillment, courier coordination, validation, and service management is handled in accordance with the Personal Data Protection Act 2012.
Product, price, shipping, and timing representations are intended to comply with the Consumer Protection (Fair Trading) Act 2003, including its protections against specified unfair practices. Product quality and customer resolutions remain subject to the Sale of Goods Act 1979.
These shipping terms must also be read consistently with the Unfair Contract Terms Act 1977. If any term conflicts with a mandatory right under Singapore law, that right prevails and the remaining terms continue to apply.
For order status, address corrections, cancellation requests, or delivery questions, contact Urbanovellix at laceup@urbanovellix.com. Include your order information so we can respond efficiently.
We aim to communicate shipping conditions accurately and apply this policy consistently throughout Singapore.
