PURCHASE JOURNEY • RIGHTS • RESPONSIBILITIES
Clear terms for every order
These Terms and Conditions govern purchases from Urbanovellix through its Singapore online store. By submitting an order, you agree to these terms, the product information shown at checkout, and any policies incorporated by reference. Please read them before ordering. If you do not accept them, do not place an order.
Urbanovellix sells and delivers footwear only within Singapore. Orders requesting delivery outside Singapore will not be accepted. These terms apply alongside mandatory rights under Singapore law. Nothing here excludes or limits a right, obligation, or liability that cannot lawfully be excluded or limited.
Product listings and commercial communications are subject to the Consumer Protection (Fair Trading) Act 2003, which protects consumers against specified unfair practices. Urbanovellix aims to present product descriptions, prices, colors, sizing information, availability, and delivery conditions accurately.
Colors may appear slightly different because of lighting, photography, screen settings, or device displays. Such ordinary visual variations do not automatically mean that an incorrect product was supplied.
Urbanovellix may correct an obvious typographical, pricing, product, or inventory error before accepting an order. If an affected order cannot proceed, we will notify the customer.
An order is a request to purchase. It becomes accepted when Urbanovellix communicates acceptance or dispatches the product, whichever occurs first.
We may decline or cancel an order before dispatch because of:
Electronic orders, confirmations, cancellation messages, and related records may be created and maintained consistently with the Electronic Transactions Act 2010.
Urbanovellix operates exclusively through Cash on Delivery. No online payment is collected when the order is placed. The customer must pay the complete order total in cash when the courier delivers the package.
Shipping carries no charge, and Urbanovellix does not add a delivery fee at the doorstep. Customers should not pay an amount different from the accepted order total or any unlisted courier charge.
Ownership and risk pass as provided by applicable law and the circumstances of delivery. Sales remain subject to the Sale of Goods Act 1979, including applicable implied terms concerning title, correspondence with description, satisfactory quality, and fitness for purpose where legally relevant.
The total expected delivery timeline is 3 to 4 business days within Singapore. Urbanovellix uses the first 2 business days to prepare the product for shipment. Courier transit ordinarily requires another 1 to 2 business days.
Business days exclude Saturdays, Sundays, and Singapore public holidays. These timelines are estimates and may be affected by severe weather, transport disruption, emergencies, access restrictions, or circumstances outside our reasonable control.
The customer must provide:
If delivery fails because nobody is present, the cash amount is unavailable, access is refused, or the supplied details are inaccurate, the order will be treated as canceled.
Urbanovellix will not provide a free second or third delivery attempt. Repeated failed deliveries may result in future orders being declined, restricted, or accepted only after additional confirmation.
A customer may request cancellation while the product remains with Urbanovellix. Contact laceup@urbanovellix.com promptly and provide the relevant order details. A request is effective only when received and acknowledged before the package leaves our warehouse.
Once the package has been handed to the courier, cancellation is unavailable. Refusing a dispatched order at the doorstep will be handled as a failed delivery and may affect the acceptance of future orders.
This rule does not remove any statutory right arising from damaged, incorrectly described, defective, or wrongly supplied goods.
The return window lasts 30 calendar days beginning on the delivery date. A return is available only when the customer receives a damaged product or a product different from the one ordered. An incorrect item may include the wrong model, color, or size compared with the accepted order record.
Change-of-mind returns, preference-based exchanges, and returns based solely on an unsuitable style or a size selected incorrectly by the customer are not accepted. This restriction remains subject to rights required under Singapore law.
To start a request, email laceup@urbanovellix.com within the return window and include:
Do not send the item independently. If the request appears eligible, Urbanovellix will arrange collection from the original Singapore delivery address.
Doorstep collection is free. No restocking charge applies. The customer should keep the product, accessories, labels, and available packaging together and make them available for collection. Reasonable handling needed to identify the problem will not by itself defeat an otherwise valid claim.
After collection, Urbanovellix uses 24 hours to assess whether the product was damaged when delivered or whether an incorrect product was supplied. We may compare the item with the order record, photographs, product listing, labels, packaging, and reported issue.
This assessment will be conducted reasonably and will not override mandatory statutory rights.
If the claim is accepted and replacement stock is available, Urbanovellix will arrange an exchange. The replacement will match the accepted order. We will not require the customer to accept an unrelated substitute.
If the same item is unavailable, Urbanovellix will process a refund by bank transfer after the twenty-four-hour assessment. The customer must provide accurate bank information through the communication method directed by Urbanovellix.
Bank information will be used only for administering the refund, maintaining required transaction records, resolving disputes, and meeting applicable legal duties. Its collection and use remain subject to our Privacy Policy and the Personal Data Protection Act 2012.
After Urbanovellix processes the transfer, the receiving bank may require up to seven business days to display the funds in the customer’s account. Urbanovellix is not responsible for delays occurring solely within the receiving bank, but customers may contact us for available transaction information.
Urbanovellix may process contact, order, delivery, return, and refund information to administer purchases, communicate with customers, prevent misuse, maintain records, and meet legal duties.
Processing is governed by the Personal Data Protection Act 2012. Further information concerning collection, use, disclosure, protection, retention, overseas transfers, access, correction, and marketing choices appears in our Privacy Policy.
Service messages may be sent by email or telephone using the details supplied by the customer. Marketing communications, if offered, will follow applicable consent, withdrawal, and Do Not Call requirements.
Customers may contact laceup@urbanovellix.com regarding access, correction, consent withdrawal, marketing objections, or other privacy questions.
These Terms and Conditions are interpreted consistently with the Consumer Protection (Fair Trading) Act 2003, the Sale of Goods Act 1979, and the Unfair Contract Terms Act 1977.
Nothing in these terms excludes or restricts liability where exclusion or restriction is prohibited under Singapore law. If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.
A delay by Urbanovellix in enforcing a provision does not automatically waive the right to enforce that provision later. Customers may not transfer their rights or responsibilities under an order without prior written agreement where such consent is legally permitted.
These terms and each purchase are governed by Singapore law. The courts of Singapore have non-exclusive jurisdiction, subject to any mandatory forum or consumer rights.
Questions, complaints, cancellation requests, and return inquiries may be sent to laceup@urbanovellix.com. Urbanovellix will review communications reasonably and respond using the contact details associated with the order.
